Empathic service design : challenges in design, analysis and services /
edited by Melanie Sarantou, Satu Miettinen and Titta Jylkäs.
Bok · Engelsk · 2025 · Case studies.
| Medvirkende | |
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| Omfang | xxvi, 345 sider : : illustrasjoner ;
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| Opplysninger | Introduction / Melanie Sarantou, Satu Miettinen and Titta Jylkäs -- User empathy in the early phase of product-service systems development : challenges with user research, service blueprinting and service prototyping / Thomas Abrell -- Challenges with empathy : evolving service prototyping at Centria UAS / Johanna Hautamäki -- Design for longevity : an empathic service design framework / Sheng-Hung Lee -- Research on empathy-driven design workshops and social implementation methods / Yanfang Zhang and Masanori Fujita -- Using service design to create smart jewellery low-fi prototypes for pandemic challenges / Virve Inget, Mari Suoheimo, Manuela Quaresma and Jonna Häkkilä -- The role of cultural sensitivity in fostering empathy in service design / Amélia Steunou, Luca Simeone -- Role of empathy in reliving indigenous cultural heritage : insights from Arts Ceduna, South Australia / Amna Qureshi and Sherrie Jones -- Creating an empathy network : insights into a service design intervention in a high school in Japan / Moe Shimomura, Leon Loh, Yanfang Zhang and Noriko Takano -- Empathy and distance learning / Anu Kylmänen -- Service prototyping with empathy and nature-centric thinking / Mariluz Soto -- More-than-human empathy in arts-based material research processes / Jenny Bergström, Heidi Pietarinen and Satu Miettinen -- Empathic approaches to qualitative data analysis : calling for a deeper understanding of research problems / Ludovick Myumbo and Albert Tibaijuka -- Effective analytical approaches as precursors for proof-of-concept generation / Ella Björn, Satu Miettinen, Titta Jylkäs and Melanie Sarantou -- Extending visual analysis techniques for empathy building and cross-cultural design / Victoria Simpson, Henry Hosker, Tokushu Inamura, Yasuyuki Hirai and Melanie Sarantou -- Empathic development for service prototyping : challenges and opportunities that emerged during design thinking workshops with analogue and digital tools / Kuan Hui Chen and Kiwoong Nam -- Empathy and sustainability at the core : leveraging AI tools in service design / Nicholas Stevens, Yangyang Zhao and Alma Leora Culén -- Empathetic AI : integrating artificial intelligence and service design for 3H Care in Singapore / Bo Gao, Di Wang, Robin Chan Chung Leung, Zhiwei Zeng, Benny Toh Hsiang Tan, Yang Qiu, Huiguo Zhang, Xinjia Yu, Jun Ji, Bo Huang, Eng Sing Lee, Hui Hwang Teong, Ray Tian Rui Lai, Wai Han Hoi, and Chunyan Miao -- Demonstrating a two-method experiment-the use of a digital tool and empathy map in designing empathic phygital experiences in a peripheral destination / Päivi Hanni-Vaara, Satu Miettinen and Minni Haanpää -- The role of emojis in fostering empathy in chatbot interactions / Emma Kirjavainen, Ashley Colley and Jonna Häkkilä.. - "Through case studies from across the globe, this book helps designers understand how forward-looking service prototyping, analysis and tools can promote and create empathic, emotion-oriented and relevant services. Case studies include mapping of children's services, wearable technologies for pandemics, understanding cultural sensitivity, emojis and chat bots, and AI used in care settings. Addressing problems within service delivery like empathy fatigue, poor collaboration, and siloed work experiences that lead to poorly-functioning systems, the authors suggest concrete solutions for developing empathetic approaches and tools with consideration for the needs of participants. The book critically examines the role of empathy, and explores how compassionate understanding of the end-user is key to success"-- Provided by publisher.
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| Emner | |
| Sjanger | |
| Dewey | |
| ISBN | 9781350476394
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