Service management : operations, strategy, information technology
Sanjeev Bordoloi
Bok · Engelsk · 2019
| Originaltittel | |
|---|---|
| Medvirkende | |
| Omfang | xx, 520 sider : illustrasjoner
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| Utgave | Ninth edition
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| Opplysninger | Revised edition of the authors' Service management, 2014.. - The service economy -- Service strategy -- Designing the service enterprise -- New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (dea) -- Service facility location -- Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation? -- Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Endnote -- Name index -- Subject index.
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| Emner | Service industries - Management
ledelse organisasjon informasjonsteknologi administrasjon bedriftsøkonomi |
| Dewey | |
| ISBN | 9781259784637
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