| Medvirkende
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| Omfang
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| Opplysninger
| Where we are now -- What consumers want -- Lessons learned on ebay -- The business case for resolutions -- Bringing consumer advocacy online -- Ethical considerations -- Envisioning a global redress system -- The design : newhandshake.org -- How it could succeed and how it could fail -- Case studies -- What's next.
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| Emner
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| Dewey
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| ISBN
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