Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image - detaljert visning

Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention

Tor Wallin Andreassen
Bok Engelsk 1997


Utgitt	Stockholm : Stockholm University , 1997
Omfang	331 s. : fig.
Opplysninger	Avhandling (dr. ekon.) - Stockholms universitet, 1997
Emner	tjenesteyting service
Dewey	658.81
ISBN	9171536833