Market orientation, customer satisfaction and productivity in the service industry : a data envelopment analysis
Sven A. Haugland, Ingunn Myrtveit, Arne Nygaard
Bok Engelsk 2004
Digital utgave: Søke-URL
| Utgitt | Bergen : Institute for Research in Economics and Business Administration , 2004
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| Omfang | 25 bl. : fig.
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| Opplysninger | SNF-prosjekt: Value creation and performance in the Norwegian tourism industry. - SNF-prosjektnr : 6495
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| Emner | Markedsundersøkelser reiseliv turisme tilfredshet
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