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| Utgitt
| Ft. Lauderdale, Fla. : J. Ross Pub. , c2009
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| Omfang
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| Opplysninger
| Contents: The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification.. - Includes bibliographical references (p. 233-234) and index.
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| Emner
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| ISBN
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