Customer service : empowerment and entrapment
edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott
Bok Engelsk 2001
| Utgitt | Basingstoke : Palgrave , 2001
|
|---|---|
| Omfang | XI, 215 s. : ill.
|
| Emner | brukerkontakt kundebehanling
|
| ISBN | 0333946073
|
edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott
Bok Engelsk 2001
