Re-organising service work : call centres in Germany and Britain

edited by Ursula Holtgrewe, Christian Kerst, Karen Shire
Bok · Engelsk · 2002

Utgitt	Aldershot : Ashgate , c2002
Omfang	XIII, 229 s. : ill.
Emner	Call centers - Germany Call centers - Great Britain Customer services - Germany Customer services - Great Britain Vis mer... Serviceindustri serviceledelse salgsledelse informasjonstjeneste kundetilfredshet
ISBN	0754619559