Performance Management : Finding the Missing Pieces (To Close the Intelligence Gap)


Gary. Cokins
Bok Engelsk 2004 · Electronic books.
Annen tittel
Utgitt
New York : : Wiley, , 2004.
Omfang
1 online resource (306 p.)
Opplysninger
Description based upon print version of record.. - PERFORMANCE MANAGEMENT; CONTENTS; About the Author; About the Web Site; Preface; 1 Why the Need for Performance Management as a System?; PART ONE Performance Management Process; 2 Integrating a Suite of Proven Methodologies; 3 Support from Fact-Based Data and Information Technology; PART TWO Strategy Maps and Balanced Scorecards: The Link between Strategy and Successful Execution by Operations; 4 Measurement Problems and Solutions; 5 Strategy Maps and Scorecards as a Solution; 6 Strategic Objectives' Drive Gears: Cascading Measures; 7 A Recipe for Implementation. - 16 Activity-Based Management Supports Performance ManagementPART FOUR Integrating Performance Management with Core Solutions; 17 Customer Intelligence and Customer Relationship Management; 18 Supplier Intelligence: Managing Economic Profit across the Value Chain; 19 Process Intelligence with Six Sigma Quality and Lean Thinking; 20 Shareholder Intelligence: Return on Whose Investment?; 21 Employee Intelligence: Human Capital Management; PART FIVE Performance Management, Business Intelligence, and Technology; 22 Data Management and Mining with Performance Management. - 23 Final Thoughts: Linking Customers to ShareholdersIndex. - 8 The Human Side of Collaboration9 Fact-Based Management Accounting Data; 10 Scorecards and Strategy Maps: Enablers for Performance Management; PART THREE Leveraging Financial Analytical Facts and Truths; 11 If Activity-Based Management Is the Answer, What Is the Question?; 12 Activity-Based Management Model Design and Principles: Key to Success; 13 Operational (Local) Activity-Based Management for Continuous Improvement; 14 Strategic Activity-Based Management for Customer and Channel Profitability Analysis; 15 Predictive Costing, Predictive Accounting, and Budgeting. - Praise for Performance Management ""We are witnessing a convergence among advanced management concepts and practices. Performance management is a means to pull it all together, to understand the strengths and limitations of each management practice and leverage it for competitive advantage. Cokins' book walks us through all this in a manner that makes something confusing much less so.There is no one right answer for any situation. The answer lies in a balance of concepts and the integration of them. Performance Management is the glue that holds them all together.This bo
Emner
Sjanger
Dewey
ISBN
0471576905

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