Managing Quality
Mihaela L. Kelemen
Bok Engelsk 2002 · Electronic books.
| Utgitt | London : : SAGE Publications, , 2002.
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| Omfang | 1 online resource (223 p.)
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| Opplysninger | Description based upon print version of record.. - Cover; Table of Contents; Introduction; Part I: Theoretical Perspectives on Quality; 1 - Re-defining Quality; 2 - The Origin and Evolution of Quality Management; 3 - Quality in Contemporary Organizations; Part II: Practical Approaches to Quality; 4 - The Management of Quality in Manufacturing, Service and Public Sectors; 5 - Quality Standards, Certification and Awards; 6 - Quality Costs; 7 - Quality Control and Assurance; 8 - Total Quality Management; 9 - Business Process Re-Engineering; 10 - Leadership, Teamwork and Organizational Culture; Part III: Consequences of Quality. - 11 - The Morality and Ethics of Quality12 - Making Quality Critical; Part IV: Case Studies on Quality Management; Case Study 1: Quality Management in the British National Health Service; Case Study 2: Statistical Process Control in the National Health Service; Case Study 3: Team Leadership in a UK Logistics Factory; Case Study 4: New Technology and Customer Satisfaction; Case Study 5: Managing Quality Through Internal Marketing: The Case of the UK Retail Banking Sector; Case Study 6: Quality Standards and the Journey to Total Quality: The Case of Inscom UK; Bibliography; Index. - This new textbook provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.
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| Emner | |
| Sjanger | |
| Dewey | |
| ISBN | 0761969039. - 0761969047
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