7 treff

The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
James L. Heskett, W. Earl Sasser, Joe Whe...
Bok Engelsk 2008
The value profit chain : treat employees like customers and customers like employees
James L. Heskett, W. Earl Sasser, Leonard...
Bok Engelsk 2003
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
James L. Heskett, W. Earl Sasser, Jr., Le...
Bok Engelsk 1997
The service management course : cases and readings
W. Earl Sasser, Jr., Christopher W.L. Har...
Bok Engelsk 1991
Service breakthroughs : changing the rules of the game
James L. Heskett, W. Earl Sasser, Jr., Ch...
Bok Engelsk 1990
Management of service operations : text, cases, and readings
W. Earl Sasser, R. Paul Olsen, M. Daryl W...
Bok Språk ikke angitt 1978
The chain-restaurant industry
D. Daryl Wyckoff, W. Earl Sasser
Bok Engelsk 1978