10 treff

Management lessons from Mayo Clinic : inside one of the world's mo- st admired service organizations
Leonard L. Berry, Kent D. Seltman
Bok Engelsk 2008
Discovering the soul of service : the nine drivers of sustainable business success
Leonard L. Berry
Bok Engelsk 1999
On great service : a framework for action
Leonard L. Berry
Bok Engelsk 1995
Marketing services : competing through quality
Leonard L. Berry, A. Parasuraman
Bok Engelsk 1991
Marketing financial services : a strategic vision
James H. Donnelly, Jr., Leonard L. Berry,...
Bok Engelsk 1990
Delivering quality service : balancing customer perceptions and expectations
Valarie A. Zeithaml, A. Parasuraman, Leon...
Bok Engelsk 1990
Service quality : a profit strategy for financial institutions
Leonard L. Berry, David R. Bennett, Carte...
Bok Engelsk 1989
Banking tomorrow : managing markets through planning
Thomas W. Thompson, Leonard L. Berry, Phi...
Bok Engelsk 1981
Marketing for the bank executive
edited by Leonard L. Berry, L. A. Capaldi...
Bok Engelsk 1974
Marketing and the social environment : a readings text
[compiled by] Leonard L. Berry, James S. ...
Bok Engelsk 1973