4 treff

A complaint is a gift : recovering customer loyalty when things go wrong
Janelle Barlow and Claus Møller
Bok Engelsk 2008
Branded customer service : the new competitive edge
Janelle Barlow and Paul Stewart
Bok Engelsk 2006
Emotional value : creating strong bonds with your customers
Janelle Barlow and Dianna Maul ; foreword...
Bok Engelsk 2000
A complaint is a gift : using customer feedback as a strategic tool
Janelle Barlow and Claus Møller
Bok Engelsk 1996