12 treff

The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
James L. Heskett, W. Earl Sasser, Joe Whe...
Bok Engelsk 2008
The value profit chain : treat employees like customers and customers like employees
James L. Heskett, W. Earl Sasser, Leonard...
Bok Engelsk 2003
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
James L. Heskett, W. Earl Sasser, Jr., Le...
Bok Engelsk 1997
Corporate culture and performance
John P. Kotter, James L. Heskett
Bok Engelsk 1992
The service management course : cases and readings
W. Earl Sasser, Jr., Christopher W.L. Har...
Bok Engelsk 1991
Service breakthroughs : changing the rules of the game
James L. Heskett, W. Earl Sasser, Jr., Ch...
Bok Engelsk 1990
Managing in the service economy
James L. Heskett
Bok Engelsk 1986
Logistics strategy : cases and concepts
Roy D. Shapiro, James L. Heskett
Bok Engelsk 1985
Marketing
James L. Heskett
Bok Engelsk 1976
Case problems in business logistics
James L. Heskett ... [et al.]
Bok Engelsk 1973
Business logistics : physical distribution and materials management
James L. Heskett, Nicholas A. Gaskowsky j...
Bok Engelsk 1973
Business logistics : management of physical supply and distribution
Heskett, James L.
Bok Engelsk 1964