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A dream with a deadline : turning strategy into action
Jacques Horovitz with Anne-Valérie Ohlsso...
Bok Engelsk 2007
Beyond traditional marketing : innovations in marketing practice
lead author and editor: Kamran Kashani ; ...
Bok Engelsk 2005
Service strategy : management moves for customer results
Jacques Horovitz
Bok Engelsk 2004
The seven secrets of service strategy
Jacques Horovitz
Bok Engelsk 2000
Total customer satisfaction : lessons from 50 companies with top quality customer service
Jacques Horovitz and Michele Jurgens-Pana...
Bok Engelsk 1992
Top management control in Europe
Horovitz, Jacques
Bok Engelsk 1980