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Service America in the new economy
Karl Albrecht and Ron Zemke
Bok Engelsk 2002
The service edge : 101 companies that profit from customer care
by Ron Zemke with Dick Schaaf ; foreword ...
Bok Engelsk 1990
Service wisdom : creating and maintaining the customer service edge
Ron Zemke and Chip R. Bell [editors]
Bok Engelsk 1989
Service America! : doing business in the new economy
Karl Albrecht and Ron Zemke
Bok Engelsk 1985