5 treff

Human biology : concepts and current issues
Michael D. Johnson
Bok Engelsk 2017
Competing in a service economy : how to create a competitive advantage through service development and innovation
Anders Gustafsson, Michael D. Johnson
Bok Engelsk 2003
The evolution and future of national customer satisfaction index models
M. D. Johnson ... [et al.]
Bok Engelsk 2001 · Les boka på nett
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Michael D. Johnson, Anders Gustafsson
Bok Engelsk 2000
Customer orientation and market action
Michael D. Johnson
Bok Engelsk 1998