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Understanding biotechnology
Aluízio Borém, Fabrício R. Santos, David ...
Bok Engelsk 2003
Winning the service game
Benjamin Schneider, David E. Bowen
Bok Engelsk 1995
Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
David E. Bowen, Richard B. Chase, Thomas ...
Bok Engelsk 1990