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Customer experience : future trends and insights
Colin Shaw, Qaalfa Dibeehi, Steven Walden...
Bok Engelsk 2010
Accountability and the public interest in broadcasting
Andrea Millwood Hargrave and Colin Shaw
Bok Engelsk 2009
The DNA of customer experience : how emotions drive value
Colin Shaw
Bok Engelsk 2007
Building great customer experiences
Colin Shaw and John Ivens
Bok Engelsk 2005
Revolutionize your customer experience : Colin Shaw
Shaw, Colin
Bok Engelsk 2005
Building great customer experiences
Colin Shaw and John Ivens
Bok Engelsk 2002
Deciding what we watch : taste, decency, and media ethics in the UK and the USA
Colin Shaw
Bok Engelsk 1999