3 treff

The Baldrige : what it is, how it's won, how to use it to improve quality in your company
Hart, Christopher W. L.
Bok Engelsk 1992
The service management course : cases and readings
W. Earl Sasser, Jr., Christopher W.L. Har...
Bok Engelsk 1991
Service breakthroughs : changing the rules of the game
James L. Heskett, W. Earl Sasser, Jr., Ch...
Bok Engelsk 1990