9 treff

libraries and readers united states
A few good books : using contemporary readers' advisory strategies to connect readers with books
Stephanie L. Maatta
Bok Engelsk 2010 · Vis mer
Serving Teens through Readers' Advisory
Booth, Heather.
Bok Engelsk 2007 · Vis mer
Patron behavior in libraries : a handbook of positive approaches to negative situations
[edited by] Beth McNeil and Denise J. Joh...
Bok Engelsk 1996 · Vis mer
Libraries as user-centered organizations : imperatives for organizational change
Meredith A. Butler, editor
Bok Engelsk 1993 · Vis mer
It comes with the territory : handling problem situations in libraries
by Anne M. Turner ; with a foreword by Go...
Bok Engelsk 1993 · Vis mer
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Access services in libraries : new solutions for collection management
Gregg Sapp, editor
Bok Engelsk 1992 · Vis mer
Serving the difficult customer : a how-to-do-it manual for library staff
Kitty Smith
Bok Engelsk 1993 · Vis mer
Search sheets for OPACs on the Internet : a selective guide to U.S. OPACs utilizing VT100 emulation
Marcia Klinger Henry, Linda Keenan, Micha...
Bok Engelsk 1991 · Vis mer
Assessing service quality : satisfying the expectations of library customers
Peter Hernon and Ellen Altman
Bok Engelsk 1998 · Vis mer
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