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customer services case studies
Winning at Service : Lessons from Service Leaders
Schmidt, Waldemar.
Bok Engelsk 2003 · Vis mer
On great service : a framework for action
Leonard L. Berry
Bok Engelsk 1995 · Vis mer
Best practices : building your business with customer-focused solutions
Robert Hiebeler, Thomas Kelly, Charles Ke...
Bok Engelsk 1998 · Vis mer