82 treff

customer service
Customer service and distribution strategy
Martin Christopher, Philip Schary, Tage S...
Bok Engelsk 1979 · Vis mer
Customer service : a management perspective
by Bernard J. La Londe, Martha C. Cooper,...
Bok Engelsk 1988 · Vis mer
Total customer service : the ultimate weapon
William H. Davidow and Bro Uttal
Bok Engelsk 1990 · Vis mer
Developing customer service policies
Martin Christopher, Gordon Wills
Bok Engelsk 1974 · Vis mer
Auditing your customer service : the foundation for success
John Leppard and Liz Molyneux
Bok Engelsk 1994 · Vis mer
Partnerships in providing customer service : a third-party perspective
by Bernard J. La Londe and Martha C. Coop...
Bok Engelsk 1989 · Vis mer
Achieving excellence through customer service
John Tschohl with Steve Franzmeier
Bok Engelsk 1991 · Vis mer
Service logic
Per Skålén ; translation: Rikard Ehnsiö.
Bok Engelsk 2018 · Vis mer
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Services marketing
David L. Kurtz, Kenneth E. Clow
Bok Engelsk 1998 · Vis mer
Services marketing
Valarie A. Zeithaml, Mary Jo Bitner
Bok Engelsk 1996 · Vis mer
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Keeping customers
edited, with an introduction by John J. S...
Bok Engelsk 1993 · Vis mer
Services marketing : integrating customer focus across the firm
Valarie A. Zeithaml, Mary Jo Bitner, Dway...
Bok Engelsk 2009 · Vis mer
Vis flere utgaver · På flere formater: Tale på CD · Daisy lydbok
Salesforce. com for Dummies.
Wong, Tom.
Bok Engelsk 2014 · Vis mer
Services Marketing : integrating customer focus across the firm /
Valarie A. Zeithaml, Mary Jo Bitner, Dway...
Bok Engelsk 2024 · Vis mer
Involving customers in new service development
editors, Bo Edvardsson ... [et al.]
Bok Engelsk 2006 · Vis mer
Delivering quality service : balancing customer perceptions and expectations
Valarie A. Zeithaml, A. Parasuraman, Leon...
Bok Engelsk 1990 · Vis mer
Consumers and services
Mark Gabbott and Gillian Hogg
Bok Engelsk 1998 · Vis mer
Service-dominant logic : premises, perspectives, possibilities
Lusch, Robert F
Bok Engelsk 2014 · Vis mer
Developing new services : incorporating the voice of the customer into strategic service development
Caroline M. Fisher, James T. Schutta
Bok Engelsk 2003 · Vis mer
Services marketing : people, technology, strategy
Lovelock, Christopher H.
Bok Engelsk 2007 · Vis mer
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Measuring customer satisfaction
Richard F. Gerson
Bok Engelsk 1994 · Vis mer
The Service quality handbook
edited by Eberhard E. Scheuing and Willia...
Bok Engelsk 1993 · Vis mer
The Service encounter : managing employee/customer interaction in service businesses
edited by John A. Czepiel, Michael R. Sol...
Bok Engelsk 1985 · Vis mer
Service operations management : improving service delivery
Johnston, Robert.
Bok Engelsk 2012 · Vis mer
Vis flere utgaver · På flere formater: Tale på CD · Daisy lydbok
Winning the service game
Benjamin Schneider, David E. Bowen
Bok Engelsk 1995 · Vis mer
At the service quality frontier : a handbook for managers, consultants, and other pioneers
Mary M. LoSardo, Norma M. Rossi
Bok Engelsk 1993 · Vis mer
Research handbook on services management
Mark M Davis.
Bok Engelsk 2022 · Vis mer
Handbook of services marketing & management
Teresa A. Swartz, Dawn Iacobucci, editors...
Bok Engelsk 2000 · Vis mer
Services marketing : people, technology, strategy /
Jochen Wirtz, Christopher Lovelock.
Bok Engelsk 2021 · Vis mer
New service development : creating memorable experiences
editors: James A. Fitzsimmons & Mona J. F...
Bok Engelsk 2000 · Vis mer